“I often feel like an emotional washing machine,” said one manager I met recently. Here is one vital job leaders do, whether they like it or not: take a tangled load of emotions from team members and run them through a cycle so staff can return, rinsed and refreshed, to the task in hand.
“我常常觉得自己像一台‘情绪洗衣机’。”我最近遇到的一位经理说。无论他们喜欢与否，这都是领导者所做的一项重要工作：承受团队成员的一堆乱七八糟的情绪，梳理和抚平这些情绪，让员工恢复心情、抛开烦恼、重新振作，投入手头的工作。
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