Management matters. Above all, managers matter. If nothing else, when managers fail, things have a tendency to go wrong.
My first weekly column here was about the damning report into the Deepwater Horizon disaster, which said “overarching management failures” in the oil industry created the conditions for the fatal explosion and oil spill.
This one — the last of some 500 I’ve written since 2011 — coincides with a probe into the needless deaths of babies at a UK hospital trust. Factors included a dysfunctional “culture of ‘them and us’,” staffing and training gaps, and a lack of psychological safety. All could have been corrected by better line management and governance.
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