Chris Davis, service and technical manager at Cleankill Environmental Services, lists the skills and attributes required of his – and possibly all – customer-facing employees
1. Organisation
Some individuals are naturally well organised; some need to learn; and some will always seem disorganised. A smart and tidy looking technician in a clean and well organised vehicle makes a huge difference on first contact with a new customer. Employees also need to organise the order in which they carry out their service visits to avoid wasting time. This takes planning and might involve asking customers to change the times of their visit.
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