They used to say the British didn’t complain. We were known for our sense of reserve. But the apparent death of customer service in the UK has moved the national conversation on from talking about the weather. Today, we’re more likely to bond over our gripes with banks, energy companies, online delivery firms, airlines, car insurers, retailers, dodgy broadband providers, the taxman . . . Everyone, it seems, has a problem that urgently needs resolving.
人们过去常说英国人不抱怨，我们以内敛的风格而著名。然而，英国客户服务的明显衰退已经使全国的话题从谈论天气转向了其他方面。如今，我们更有可能因对银行、能源公司、在线配送公司、航空公司、汽车保险公司、零售商、不靠谱的宽带供应商、税务部门等的抱怨而团结在一起。似乎每个人都有一个急需解决的问题。
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