美食与美酒

Bad table manners: the rise of the restaurant ‘no show’
订餐APP之弊:食客爽约该怪谁?


欧美用APP订餐厅座位越来越普及,但爽约不来的食客越来越多,给餐厅带来损失。FT专栏作家认为APP难辞其咎。

No one seems in much doubt that the restaurant industry in the UK is in deep peril. A rational mind would cite increasing food costs, the difficulty of hiring, crippling rents and insane business rates. Some might complain of issues at a legislative level, such as the minimum wage, some of broader socio-economic trends — perhaps widespread recession or just regional customer price sensitivity. But if you listen to the chatter on social media among chefs and restaurateurs, the real problem, the existential threat to everything we hold dear in the hospitality industry, is the “no-show”.

大家似乎都认为英国的餐饮业已深陷危机。通常,食材成本不断见涨、招聘员工越趋困难、房租费用过高以及营业税率高得离谱等诸多原因是大家经常会提及的。有些人可能会把相关问题(如最低工资以及更为深远的社会manbetx20客户端下载 发展趋势)向各级立法机构倒苦水,也许这是由英国全国性的manbetx20客户端下载 衰退或只是各地消费者对价格的敏感程度所造成的。但是若是查看社交媒体上厨师与餐馆老板的聊天记录,餐饮业真正的症结(关乎酒店餐饮业生死存亡的危机)是顾客的“爽约”。

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