MPs and tax experts have demanded a “radical” improvement to the UK tax authority’s customer service and more money for the under-pressure department, after a damning report by the spending watchdog concluded it was failing the public.
On Wednesday, the National Audit Office said HM Revenue & Customs’ customer service was in a “declining spiral” and calculated that taxpayers spent 7mn hours, or 798 years, on hold to HMRC in 2022-23.
您已阅读13%（516字），剩余87%（3585字）包含更多重要信息，订阅以继续探索完整内容，并享受更多专属服务。