AI could kill call centres, says Tata Consultancy Services head
塔塔咨询服务负责人：人工智能可能终结呼叫中心

Chatbots will soon take over much of the work of human agents, forecasts chief of Indian IT group
印度IT集团负责人预测，聊天机器人将很快取代人工客服的大部分工作。