How should tech companies handle hateful or dangerous content? If you were to ask most web users that question, many might answer with one word: “delete”.
We constantly use the delete button on our own screens – and so do the internet giants. Take, for example, the way Facebook, Twitter and YouTube scrambled last weekend to remove video footage of the terrorist attack on Muslims in New Zealand mosques. Or how the same companies have hired armies of so-called “content moderators