Peter Wong, chief executive of HSBC’s Asian businesses, has been showing staff his appreciation. He launched his efforts on Valentine’s day.
Mr Wong, in the post for two years, suffered a media storm late last year over the UK bank’s plans for job cuts in Hong Kong, and HSBC has since faced criticism over the way it has handled the sale or closure of businesses in Japan and Thailand.
He acknowledges, in an interview with the Financial Times, that there has been a communication problem, especially when it came to bad news. Messages from the top seemed to hit a kind of “permafrost” one or two levels down, he says.
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