专栏露西

Why feedback forms leave me feeling fed up
你介意提供反馈吗?


FT专栏作家露西•凯拉韦:意见反馈表毫无意义,它们在错误的时间提出错误的问题,而人们一般也都没有心思好好地回答这些问题。唯一有用的是自发的反馈。

Some time ago I had lunch with the chief executive of a well-known company in the City of London. He told me that every time he goes to a dinner party, he turns to the guests either side of him and offers unsolicited feedback on the quality of their conversation during the meal. So, he might tell someone that while he'd enjoyed listening to the