Should managers be giving more frequent performance appraisals? Do “customer feedback” questionnaires serve any useful purpose? The answers are not obvious. A feedback-free environment is not conducive to learning new skills, but then again, feedback itself can be confusing or demoralising.
管理者应接受更频繁的绩效评估吗？“客户反馈”调查问卷有用吗？答案并不明显。没有反馈的环境不利于学习新技能，但反馈本身可能会令人困惑或令人士气低落。
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