HSBC has agreed to pay a A$35mn (US$24.6mn) penalty over its failure to protect Australians from scammers.
The UK-based bank had been expected to contest legal action launched by the Australian Securities and Investments Commission in 2024 after the regulator alleged “widespread and systemic failures” to protect customers targeted by scammers.
HSBC instead admitted to the “serious failures” that Asic had identified, which included allegations that its internal systems had inadequate controls and that it had breached its legal obligations in failing to respond to customer complaints in a timely manner.
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