The hospitality sector is known for emphasising the human touch. But behind the scenes at busy restaurants, artificial intelligence is playing an ever larger role in bringing freshly cooked food to guests’ plates — and easing the growing strains the industry faces.
Specialist AI tools for assessing pantry inventories, tracking expiry dates, taking orders, checking recipes and managing reservations are “giving back time to restaurant teams,” says Julia Gilbert, managing director of the Fallow Group, which owns London restaurants Fallow, Fowl, and Roe.
For Gilbert, the tools could reduce staffing costs and minimise food waste — as well as freeing up the time needed for waiters to tempt diners to go for “that extra drink or extra coffee.”
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