Insurer Zurich is testing how it can use ChatGPT artificial intelligence technology in areas such as claims and modelling, as it responds to the challenge posed by start-ups and bigger rivals, including China’s Ping An.
It is the latest example of long-established businesses, from law firm Allen & Overy to newspaper publisher Reach, experimenting with the technology.
Ericson Chan, who was poached in 2020 from Ping An to be Zurich’s chief information and digital officer, told the Financial Times that AI could create “a huge amount of efficiency” in jobs such as extracting information from long documents and writing code for statistical models.
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